What Business Processes Should You Automate?

Start with processes that are frequent, repetitive, reasonably stable, measurable and costly enough to justify improvement.

Prioritise carefully

Score frequency, time consumed, error cost, process stability, data sensitivity and human judgment requirements. High-value automation is not simply the task that looks easiest.

Protect exceptions

Keep a human checkpoint where context, judgment or accountability matters. Design the exception path before launching the automation.

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